Job Descriptions

Manages and supervises the planning, organizing, and implementation of Information Technology (I.T.) functions of the City of Turlock. This includes: aligning the department’s goals with City goals; safeguarding data, systems, I.T. services, Geographic Information Systems (GIS) infrastructure; preparing I.T. strategies, City wide technology plan, disaster planning and protocols, policy & procedures, cybersecurity and security protocols.

This position is assigned to the Management Bargaining Unit for labor relations purposes.

Receives direction from the Information Technology Director, Deputy City Manager, City Manager, or designee.

Exercises supervision over the Information Technology and GIS subordinate staff.

ESSENTIAL FUNCTIONS - Functions may include but are not limited to the following:

• Oversee and assist with the planning and coordination of information technology services which include enterprise computing, networking, disaster recovery, and electronic mail services.
• Select, develop and mentor assigned staff to include training and performance reviews.
• Establish work and technical standards, communicate those standards to staff and ensure adherence.
• Consult with vendors, consultants and outside agencies regarding technology issues facing the City.
• Comply with and enforce all laws, rules, regulations, policies and procedures.
• Develops and assists with, the communication and implementation of a City-wide plan for the strategic use of information technology based on the needs of the City. Plans and assists with the long-range goals, organizational structure and direction for the Information Technology Division to realize the City-wide information technology strategic plan. Monitors implementation to ensure that goals and objectives are being met and that adequate progress is being made on the strategic plan.
• Manages and assists with the selection, procurement, implementation and maintenance of data systems and other technology while providing cost/benefit analysis to support decisions.
• Facilitates the implementation of enterprise systems and technologies used by multiple departments.
• Maintains awareness of effective applications of technology, especially those in local government, and provides consultation on technology issues to the City Manager, Deputy City Manager, Information Technology Director, City Council and City departments.
• Develops and assists with the annual and long-term budgets for the Information Technology Division. Ensures that the City’s technology expenses are appropriate through cost control measures to ensure compliance with the established budget.
• Advises the Information Technology Director, Deputy City Manager and the City Manager on departmental technology needs.
• Provides ongoing measurement of appropriate employee productivity and workload to ensure departmental efficiency and timely completion of projects.
• Manages and assists with the selection, implementation and maintenance of telephone and telecommunications systems for the City.
• Supports collaborative networks and assumes a leadership role in developing similar technology initiatives with neighboring governments.
• Selects, supports, and motivates Information Technology staff; improves internal processes and enables the staff to more easily handle increasing workloads and maintain quality work.
• Researches, develops and implements plans for disaster recovery.
• Assists departments with needs assessments to evaluate the desirability and feasibility of automating certain City functions in terms of operating efficiencies; ensures all approved service and project requests are completed in an appropriate and timely manner.
• Maintains adequate security of City information technology systems and develops security plans to mitigate risk for the City; recommends policy and procedures related to the use and security of City information technology systems.
• Performs related duties as assigned.

Knowledge of:

• Effective applications of information technology, especially in local government.
• Best practices in the management of information technology.
• Information technology systems and enterprise resources planning (ERP) systems.
• System administration and security protocols.
• Enterprise networking and wireless technology.
• Procurement processes, Budgeting and the ability to develop and negotiate contracts with vendors.

Ability to:

• Properly interpret and make decisions in accordance with laws, regulations, and City policies.
• Know and understand all aspects of the position responsibilities including but not limited to: intermittently analyze work documents, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• Analyze departmental technology system needs and requirements; identify goals, objectives, and conflicts, examine alternatives; develop recommendations and implement solutions; develop project plans; organize and monitor the work of others.
• Design and manage complex technology projects.
• Assist City departments in conducting procedure analysis and feasibility studies.
• Maintain a high level of customer service.
• Secure cooperation and teamwork among professional and technical project staff.
• Establish and maintain effective working relationships with staff, peers, management, various agencies, community professionals, officials, and the public.
• Manage complex technology projects.
• Plan, organize, assign, direct, and supervise the activities of staff members.
• Develop and implement long term technology plans.
• Explain information technology and related plans and programs to policy makers and staff in non-technical language.
• Work with department staffs to identify technology needs.
• Develop policies and procedures for information technology.
• Develop budgets in a local government environment.
• Supervise and manage employees, using a consensus-building, team-oriented approach.
• Develop training programs and effectively train staff.
• Communicate clearly and concisely, orally and in writing.

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Usually exhibited by a person with five (5) years of progressive experience in the technology field, of which two (2) years of experience are at the supervisory level with increasing responsibilities.

Education:

Possession of a Bachelor’s Degree from an accredited college with major course work in computer science, information systems or a related field.

Possession of one or more of the following certifications is desirable:

ITIL or other management certification

Possession of an appropriate and valid California driver’s license at the time of appointment and ability to maintain it as a requirement for continued employment.

Work is typically performed in an office environment; occasional work in cooled air conditioned data center/server rooms; occasional work outside in various types of inclement weather; occasional work in confined spaces. Work may take place at off-site locations throughout the City,

• Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.
• Lifting: frequently up to 10 pounds; occasionally up to 20 pounds.
• Vision: constant use of overall vision; continuous computer use; occasional color and depth vision.
• Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
• Hearing/Talking: frequent hearing and talking, in person and on the phone.
• Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.
• Environmental: frequent exposure to noise.